1) Made-to-Order Products
All PodHome units are manufactured to order. Since each unit is fabricated against the customer’s confirmed specifications, payments are collected in structured milestones to secure manufacturing resources, raw materials, and production scheduling.
2) Payment Structure (Milestone-Based)
A) Booking Amount — 10%
To confirm your order and reserve a manufacturing slot, you must pay:
- 10% Booking Amount (of the total order value)
This booking confirms the order and initiates internal processing such as project file creation, production slot allocation, and preliminary planning.
B) Before Manufacturing Start — 65%
Before fabrication begins, the customer must pay:
- 65% of the total order value
This amount becomes payable once key specifications are finalized and the customer confirms the order details (design/layout/specifications as applicable). Manufacturing will begin only after the 75% payment is received.
C) Before Dispatch — Balance Payment (25%)
Before dispatch/shipping of the unit, the customer must pay:
- Remaining balance amount (25%)
✅ Dispatch is done only after 100% payment is completed.
3) Manufacturing Updates & Customer Communication
To maintain transparency, PodHome shares manufacturing progress updates:
- Every 15 days (via WhatsApp/email, as applicable)
Updates may include:
- fabrication progress
- interior finishing status
- electrical/plumbing readiness
- quality check stage
- estimated dispatch readiness timeline
4) Dispatch & Delivery Scheduling
Dispatch scheduling begins only when:
- the unit clears final quality checks, and
- 100% payment is received, and
- logistics readiness is confirmed.
Once dispatch is scheduled, the customer will be informed of dispatch date, estimated arrival window, and delivery coordination steps (site access/crane, etc.).
Note: Delivery timelines can vary based on location, permits, and route conditions.
5) Mode of Payment
Payments may be accepted via:
- bank transfer (NEFT/RTGS/IMPS)
- UPI
- other officially communicated payment modes
✅ Customers should pay only to PodHome’s official account details shared on invoice/quotation.
6) Taxes & Invoicing
- All prices are as per the quotation/invoice.
- GST (if applicable) will be mentioned clearly on invoices.
- Customers will receive invoice/receipt confirmation for all payments.
7) Changes in Order / Specifications
Since PodHome products are made-to-order:
- Any change requests after confirmation may impact pricing, manufacturing timeline, and dispatch schedule.
- If the change requires material replacement or rework, additional cost may apply.
Any revised cost/timeline will be communicated prior to execution.
8) Cancellation & Refund Reference
Made-to-order manufacturing involves allocation of materials and production resources.
For cancellation, refund and exchange terms, please refer to our: Refund Policy and Cancellation Policy (as applicable on the website).
PodHome reserves the right to deduct costs already incurred such as materials, fabrication, labor, design, and processing charges as per policy.
9) Payment Delays
If milestone payments are delayed:
- manufacturing slot may be rescheduled,
- timelines may extend accordingly,
- PodHome will not be responsible for delays caused due to late payment.
10) Support & Contact
For payment-related queries, contact:
PodHome Support
Email: divyam@podhome.in
Phone/WhatsApp: +91 7766825609
Support Hours: Mon–Sat (10:00 AM – 6:00 PM)